Case Study 1 – Tool Man
How he is;
John is a sales representative selling tools to garden centres and DIY stores. He travels over 1000 miles a week to see new and existing clients. For the past 20 years he has carried round a large diary, address book, large road atlas and numerous A-Z’s, as well as numerous small coins for phones. He prides himself on punctuality, but even so he is occasionally late as struggles to find a new client or is delayed by traffic. He always takes along a calculator, and a bulky sales catalogue with the latest price lists and order forms. He is usually on the road four days a week, six hours a day and spends two further hours a day completing his administration. He spends every Friday in the office ensuring all his administration and sales are handled properly. He has always said he likes the time spent in his car between appointments, as it is his time when he can listen to his CD’s undisturbed.
How he could improve;
When he is late due to traffic and road issue, he could buy a modern sat nav or smart phone. I think this is a good idea as it would direct him exactly where he needs to be, as the smart phone can use Google maps (sat nav option) to take him, and if he is late he could ring his customer in advance. Also, the smart phone has a clock, so he knows when to set off and if he is going to be on time or late. Also, the smart phone has a calculator for working out sums and equations which he needs to carry out. He can use apps on an iPad or iPod to carry out many of the functions he needs to. He can also use the music app to listen to music, or use an iPod or mp3 player, as he will have more access to music.